Q: I have an issue with my order. What should I do?
A: E-mail us immediately at info@rapturereptiles.com, or by using the above form. We will get back to you soon, Monday through Friday.

Q: What if my order is out of stock?
A: Please understand that animals can and do sell out throughout each day. Since they don’t have bar codes, the website isn’t always updated immediately. You have the option of voiding your order and payment, or applying the purchase to another animal. You will be notified via e-mail regardless. An order receipt is not confirmation of an animal being in stock.


Q: Can I get a picture of the animal I’m going to order?
A: Sorry, we don’t have the manpower to provide pictures of individual animals, as we receive 70+ requests per day and deal with thousands of animals.

Q: Where is my tracking number?
A: Each weekday afternoon, we e-mail tracking numbers for live animal orders only (not feeder insect orders). Expect this by 8 pm Eastern time at the latest.

Q: Do you ship outside the United States?
A: Yes, we do ship outside the U.S., Canada, and other friendly countries.

Q: Where are you located?
A: We have employees in California and Idaho, but do not have public storefronts, sorry. We are online only and are not set up for customer pick-ups.

Q: How much is shipping to my address?
A: Shipping live animals is always a flat $44.99 per order (not per animal) regardless of your address or which state you live in. Feeder insect pricing on the website already includes shipping.